Return Policy

Our Commitment

We want you to be completely satisfied with your purchase. If you're not happy with an item you've received, we're here to help. This Return Policy outlines the terms and conditions for returns and refunds.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original condition, unused, and unopened
  • The item must be in its original packaging with all tags and labels attached
  • You must initiate the return within 30 days of receiving the item
  • You must have proof of purchase (order number or receipt)

Items Not Eligible for Return

The following items cannot be returned:

  • Items that have been used, damaged, or altered
  • Items without original packaging or tags
  • Custom-made or personalized items
  • Items returned after the 30-day return period
  • Items purchased from clearance or final sale sections (unless defective)

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us via email or phone to request a return authorization
  2. Provide your order number and reason for return
  3. We will provide you with a return authorization number and return address
  4. Package the item securely in its original packaging
  5. Include the return authorization number in your package
  6. Ship the item back to us using a trackable shipping method

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost in transit.

If you received a defective or incorrect item, we will cover the return shipping costs. Please contact us before returning the item so we can arrange for a prepaid return label.

Refund Process

Once we receive and inspect your returned item, we will process your refund:

  • Refunds will be issued to the original payment method
  • Processing time: 5-10 business days after we receive the item
  • Refund amount: Original purchase price (excluding original shipping costs, unless the return is due to our error)
  • You will receive an email notification once your refund has been processed

Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the item you want.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

Late or Missing Refunds

If you haven't received your refund yet, please check the following:

  • Check your bank account or credit card statement
  • Contact your bank or credit card company, as it may take some time before your refund is officially posted
  • If you've done all of this and still haven't received your refund, please contact us

Return Address

Please do not send returns to our business address without first obtaining a return authorization. Returns sent without authorization may not be processed. Once you have a return authorization, we will provide you with the correct return address.

Questions About Returns?

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us. We're here to help ensure your satisfaction.

Contact Us

For return inquiries, please contact us:

Email: info@regencleanse.world
Phone: +1 (201) 740-9874
Address: 5 W 20th St, New York, NY 10011, USA

Please include your order number in all communications to help us assist you more efficiently.